piatok 17. septembra 2010

The Features And Characteristics Of Managed Service Provider Software

In a different manner and context the bard of English literature had mentioned about the dilemma mankind faces when up for making a selection. Is this the right choice or not is the question that plagues the mind long even after having finalised the decision. How to choose the best managed service provider software for the network of an establishment is also one such issue that keeps everyone in a dilemma.

The straight forward response or answer to that question no doubt would be that it is dependent on the benefits that one desires to achieve from this selection. There are however certain basic features that all MSP claims to be inherent with their product. Every MSP provides information about the network as a complete entity. They also are capable of percolating the solution to a problem of the network from one single access point. Customisable to the ever changing business process which is directly linked to the changing market scenario is also one more feature that every MSP claims. How to choose the best managed service would be best replied if one measured how these basic features are transformed into reality, thereby providing ease of work load on the network manager as well as to meet the requirements of the business house. MSP's are third party vendors who carry out the job of managing the client's network against payment by the client. Any and every managed service system works on this basic business principle. It is therefore imperative that the MSP be of such calibre that it can sense the defect of the network even before its actual occurrence. In short a good MSP should be proactive. If Murphy's Law is to be accepted, then it is a well established probability factor that a breakdown of the network is inevitable even with all proactive agents at work. The MSP in such a case should be able to respond quickly to the situation and restore the network back to its normal function swiftly. Data and applications that process the data are critical objects of an enterprise network. There would be need for the MSP to restore the system to a clean point just before the defect occurred. To do so, taking regular backups of the entire system by the MSP is a pre-requisite. This backed up data would be used by the MSP during the restore process.

One other factor to be considered for choosing the best managed service provider is the knowledge base of the MSP about the current IT field. Being an ever changing one, frequent new upgrades and newer technology arrive into the market. MSP which can advise the management on this new technology as well as provide methods for implementing the same are a guiding factor for selecting an MSP.

Data in the correct hands is wealth and when it lands into wrong hands is the primary reason for the company or organisation's ill health. The MSP therefore should have a robust security tier in place, sniffing and guarding the system from any malicious threats.

Verification of the managed service provider's credentials is one other important factor to be considered while choosing an MSP. A good method would be to obtain reference of previous or other places where the MSP has been implemented.

As a check off list the ideas stated here could help to choose the best managed service provider.

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